Frequently Asked Questions

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ubbe is an easy-to-use online shipping service created specifically for companies that need a reliable shipping solution that helps streamline their needs. We can deliver a limitless array of goods to people and businesses things like:
• fresh produce and meat
• frozen and canned food
• clothing
• electronics
• furniture
• hardware
• tires or automotive parts
With infinite selection since we can ship them from almost anywhere and we’re available 24/7. You can get an instant shipping quote and arrange delivery any time of day or night, on weekends and even on holidays.
ubbe is a proud innovation of BBE Expediting.

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Simply visit ubbe.com and provide details about your shipment. You can arrange your shipping in one easy transaction. This includes multiple options for long distance ground shipping, local courier transportation and air service. We will pick it up wherever it is and bring it to wherever it needs to go, as simple as that. Then track your shipment every step of the way!

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ubbe will arrange the pick-up, drop-off and any transfers necessary in between for you. We will provide the necessary instructions to everyone involved. You just need to tell us where to pick it up and where to bring it to. We’ll handle the rest.

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You will need to download and print the documents. Then attach them to the shipment. After the shipment has been picked up you can use your ubbe tracking number to stay up to date on where your package is.

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ubbe is designed to be a self-serve online service, so shipments must be booked at ubbe.com. We have designed the booking process to be quick and easy, with customer service support available at 1-888-420-6926 and select option 1.

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Contact ubbe support for assistance at customerservice@ubbe.com

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It may or may not be possible based on where it is in the shipping path, and there may be additional fees required. Please contact ubbe support for assistance at customerservice@ubbe.com to discuss.

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You will receive a ubbe master tracking number (ub#######) which you can use to track your shipment online at every step. You will also receive any applicable bills of lading numbers and air waybill numbers for your reference

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Dangerous Goods are eligible for shipping with appropriate guidelines and restrictions and can be booked for shipping at ubbe.com
You can find a full list of items considered Dangerous Goods on ubbe.com/xxxxxxxxxx. If you are shipping Dangerous Goods, you will be prompted to provide additional information on top of the regular shipment details. Additional fees will apply for shipment of Dangerous Goods.

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• Use a good cardboard box or envelope. And be sure to take off any old labels or markings from previous shipments
• Labels are downloaded from the confirmation page, print off 2 labels and attach them to 2 sides of the shipment to make it really visible for us.
• Pack heavy items at the bottom of the box with lighter items on top
• Be sure to cushion fragile items to prevent damage to your shipment
• Use strong packaging tape to secure the box. Avoid use of string or rope to do this job
• Tape all the seams of the box, we want your stuff protected!
• Your shipment could be considered a dangerous or hazardous good if it is powered by lithium batteries, contains fuel, aerosols, cylinders, ammunition or dry ice. We can’t service your request online, so please call our support line for assistance

Call us if you have any packaging questions, call ubbe support at 1-888-420-6926 and select option 1

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Please contact ubbe support for assistance at customerservice@ubbe.com to assist you. We’ll do everything in our power to ensure the best outcome for you and your items.

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ubbe is designed to be a self-serve online service, so shipments must be booked at ubbe.com. We have designed the booking process to be quick and easy, with customer service support available at customerservice@ubbe.com

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You will receive a ubbe master tracking number (ub#######) which you can use to track your shipment online at every step. You will receive any applicable bills of lading numbers and air waybill numbers for your reference by email.

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Please contact ubbe support at 1-888-420-6926 and select option 1 so we can assist you. We’ll do everything in our power to ensure the best outcome for you and your items.

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When your shipment is booked on ubbe.com, you will receive a confirmation email that includes a tracking number. You can use that tracking number to track your shipment at any time. You will not receive any further email notifications.

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Reports can be downloaded from ubbe.com at any time and will pull information from real-time data.

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On your dashboard you can view and report on things like:
• costs
• shipments in transit or delivered
• shipment volume
• carrier type
• weight per month or year
• shipping activities.
We’re happy to try and accommodate custom dashboards for a charge. To learn more email customerservice@ubbe.com with your request.

Go hands-on with ubbe's shipping dashboard.